Consular help and a lost passport
If your passport is lost or unusable, contact the consular service responsible for your nationality before paying for a new journey. The document you can obtain, the countries on your route and the carrier’s requirements all affect what happens next.
Find the responsible mission
Begin with the BiH Foreign Ministry directory, then select your country and the office responsible for your nationality. It distinguishes embassies, consulates, honorary offices and missions based abroad. Australia is listed through its embassy in Vienna, accredited to Bosnia and Herzegovina. If the directory will not load or your country is not listed, use your own foreign ministry’s official consular directory to find the mission responsible for Bosnia and Herzegovina.
Use the mission’s own official help service to explain the problem before going to an address. For notarial or documentary work, check whether that office provides the service and which documents it needs. An honorary office, embassy and passport section may have different roles. Establish the appointment and document procedure for your case.
Selected offices in four cities
Selected Ministry records list Croatia’s embassy and consular section at Maršala Tita 28 in Sarajevo, and the UAE Consulate General at Bulevar Meše Selimovića 17/A. Use these as office-location examples, with the mission’s own current instructions for a visit.
The directory also lists Croatian, Serbian and Turkish consulates general in Banja Luka, Croatian and Turkish consulates general in Mostar, and Croatia’s Consulate General in Tuzla. Contact the office serving your nationality and the task you need, then arrange the visit.
British nationals: the direct UK route
For British nationals, the Embassy page gives 39a Hamdije Čemerlića, Sarajevo, and public access by appointment only. Use its Get help from FCDO route for a consular enquiry before visiting.
If a UK passport is unusable, lost or stolen, read the official emergency travel document guidance for eligibility and the journey permitted. It allows travel through a maximum of five countries. That UK document procedure does not apply to other nationalities.
Put the onward route beside the document
Give your nationality, present location, what happened and intended travel date. Have identification, a secure passport copy if available, any police reference and the onward route ready. Follow the issuing authority’s instructions for cancelling or reporting the old document.
Before buying replacement travel, establish the countries you can enter or transit with the document and the carrier’s requirements. For theft, report the facts to local police and keep the reference. Continue the lost-property search separately from arranging a document.
For an urgent incident, call police 122, fire 123 or ambulance 124 (see emergency guidance) first. Ask the airline, travel provider or insurer about booking changes and claims once urgent local help is under way.
More than a lost passport
For an arrest, serious incident or death, contact the consular emergency service for your nationality and explain where the person is. Its own guidance sets out the help it can provide. A consular office is separate from local police, medical care, a lawyer or your insurer.
For an appointment needing step-free access or other support, ask the mission about the entrance before travelling. Save its reply, appointment and location offline, with enough detail for the final journey to the building.